Live Chat Support
The quickest resolution method involves live chat accessed through the website's bottom right corner icon. Available 24/7 with English and Afrikaans-speaking agents. Average response time sits under 3 minutes during peak hours (18:00-23:00 SAST) and nearly instant during off-peak periods. Chat handles account verification questions, bonus activation issues, payment processing delays, and general gameplay inquiries. Agents cannot override system-generated decisions regarding bonus forfeitures or withdrawal rejections but can escalate complex cases to management teams.
Screenshot uploads work through the chat interface if you need to demonstrate technical errors or payment confirmation receipts. Conversations save automatically; whereby transcripts arrive via email after session conclusion for your records. Login credentials required before initiating chat to pull your account details and transaction history.
Open Live Chat
Email Contact
Email support@fatbet.com for non-urgent matters or detailed inquiries requiring documentation attachments. Include your registered username, email address associated with the account, and detailed description of the issue in your initial message to avoid back-and-forth delays. Attach relevant screenshots showing error messages, payment confirmations, or account discrepancies. Response times average 2-4 hours during business hours (08:00-17:00 SAST Monday-Friday) and 6-12 hours during weekends and South African public holidays.
KYC document submissions go through email — send clear photos or scans of your ID book/card, proof of residence dated within 90 days, and payment method verification if requested. Accepted formats include JPG, PNG, PDF under 5MB per file. Verification teams process documents within 24-72 hours of receipt; you'll receive confirmation email once approved or notification if additional documents needed.
Send Email Inquiry
FAQ Resources
The FAQ database covers 80+ common questions organized by category: account management, deposits and withdrawals, bonuses and promotions, technical issues, responsible gaming tools. Search functionality helps locate specific topics quickly. Most South African players find answers regarding Capitec Bank deposits, Ozow payment timeframes, wagering requirement calculations, and mobile app installation without needing agent contact.
Popular FAQ topics include minimum withdrawal amounts (R200), maximum daily withdrawal limits (R50,000 for bank transfers, R100,000 for crypto), bonus terms clarification, and game contribution percentages toward playthrough requirements. Video tutorials demonstrate account registration, KYC document upload procedures, and payment method setup processes step-by-step.
Browse FAQ Section
Complaint Escalation
Unresolved issues after initial support contact can escalate through formal complaint procedures. Email complaints@fatbet.com with your case reference number from previous correspondence, timeline of events, and desired resolution. Management reviews escalated complaints within 48-72 hours. If internal resolution fails, South African players may contact the Curaçao Gaming Control Board as the licensing authority overseeing operator conduct and dispute mediation for international players accessing licensed platforms.
Submit Complaint
